At Pets Royal Palace, customer satisfaction is essential.
Returns & Exchanges
You have 14 days from receipt to contact us if you have any problems.
Items must be returned unused and in their original packaging.
Return shipping costs are the customer’s responsibility, unless we make an error.
Refunds
Once the return is received and inspected, we will notify you of the approval or rejection of the refund.
The refund will be issued to the original payment method (Stripe).
For inquiries: info@petsroyalpalace.com
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